FAQs

OUR FREQUENTLY ASKED QUESTIONS

How to Join?

We advise you to complete our online “Contact Form”.


Once you complete the Contact Form, you can schedule a callback or book a visit if you wish


Visit us if you prefer


Pay your Membership Fee


Complete the Registration Forms


Your child is ready to start.

What sessions do you offer?

After-School Care: 

3 pm to 6 pm. Over 38 school term weeks


Holiday Care Permanent or Shift: 

8 am to 4 pm or 8 am to 6 pm. Over 14 school holiday weeks 


Holiday Care Ad Hoc:

If parents wish to book as and when needed

This can't be used if Claiming University CCG


Holiday Care Early Bird:

7:30 am start with limited availability


Parents can choose to drop off late or collect early if they wish. However, fees are charged for the session.

When can my child start?

Any time after your child has started, start Primary School Reception Class.


If your child is four but has not yet started Reception Class, they can only register with us from September following their 4th birthday.


For younger children, we have a Children's Day Nursery on the same premises where they can attend until they are ready to join our club.

Please visit www.renaissancenurseries.co.uk for more information.


How do I get help with my fees?

We are Ofsted registered and comply with all Statutory Requirements.


You could get help from:

Tax Free Childcare 

Universal /Tax Credit

University Childcare Grant Payment

College Funding

You can find out more by clicking on the link below

https://www.childcarechoices.gov.uk


You can also pay us using all major Childcare Vouchers.

Can I get a discount?

At times, we may offer discounts:


If you are receiving support from the LA because your child is Looked After, we will invoice the LA directly.

How much does it cost?

You can choose to pay: 


- After School Club, School Holiday Permanent and Shift Membership can be paid monthly or termly.


- School Holiday Ad Hoc Membership is paid at the time of booking. Ad Hoc can't be used for College, University Funding or if funded by the LA.


- University CCG: Claims are made weekly via the CCG Portal. Parents pay us their percentage monthly in advance.

What is included in my fees?

- Permanent Membership: Meals, snacks, drinks and trips.


- Shifts Membership: Meals, snacks and drinks.

Parents are required to contribute toward the trips.


- Ad Hoc Membership: Meals, snacks and drinks.

Parents are required to cover the full cost of outings.

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What can my child bring into the club?

- Children are allowed to bring in:

A water bottle with water only, a Change of clothes, Board games and Books 


- Children are not allowed to bring in:

Food, Snacks, Juice, Medications, Mobile phones, Electronic gadgets, Electronic games and Smartwatches

Can my child attend if not going to school?

Yes! 


A child can addend a maximum of 18 hours per week during school hours & days. 

This means that children can't spend more than 18 hours with us weekly between 9 am and 3 pm.


Parents can choose Flexible Sessions during school hours and sign up for our After School and Holiday Club in addition to their 18 hours.


If you require full-time education for your child, they are better in a registered school setting. Please get in touch with the DfE for more details.

What is the Notice Period to terminate a place?

Ad Hoc:

On joining this membership, you are registered for 12 months. You can choose not to renew your membership after it has expired.


Holiday Club Permanent and Shift Membership:

You are registered for a minimum of 12 months. This automatically auto-renews annually for 12 months unless you give us a month's notice before the expiration of the 12 months.


After School Club

A minimum of 3 months' attendance is required.

Each full-term attendance is required.

Notice to terminate at the end of the current term must be given at least four weeks before the end of the term.

Your notice must be submitted four weeks before the end of the current term.


Termination is given by completing our online “Termination Form”. Email, text, or verbal notice is not accepted.

You will still get invoiced for the Notice Period even if you decide not to bring in your child.

Can I increase or decrease my sessions?

Yes! 


Applicable to Permanent and Shift Members only.

By giving us a termination notice to decrease your sessions.


If you wish to increase, you can just let us know as soon as possible, as it will depend on availability.


If you wish to change membership from Ad Hoc to Permanent or Shift, you can just let us know as soon as possible, as it will depend on availability.

How will you ensure that my child is safe online?

We have a limit on the time each child spends online.

We always supervise children to ensure we monitor their online activities, and children are encouraged to talk to us about what they are doing online.

We have an Online Safety Policy that we discuss with the children regularly.

We have an antivirus installed on our computers.

How will my child be kept safe?

We have a Child Protection Lead who has excellent knowledge of how to keep children safe.

All our staff are trained in how to keep children safe.

We have a risk assessment that covers all the areas of our provision.

Visits to the club must be arranged in advance, and we may ask to see an ID on arrival.

Each child has a Personal Secured Pin to sign in and out of the club.

Parents can nominate someone else to collect their child by completing the online form. This person must provide a photo ID and be over 16. We reserve the right not to hand over a child if we cannot verify someone’s identity or believe that they may put the child at risk.

How will my child be collected from school?

We use our minivan, taxis or walk, depending on the distance. 

A member of staff will always accompany the children.

Children attending high school will be asked to make their way to us unless they have Special/Additional Needs.

Will I be required to pay if my child doesn't come?

Yes! 


Fees are always due, including for Bank Holidays, illness or self-isolation, holidays, primary school closures, closures due to reasons outside of our control such as snow, flood, loss of utilities, closures because the Government or Local Authority asked us to close such as to help control the speed of a virus, to follow Government Guidelines or as per our Exclusion Period.


What is included in the fees?

All children:

Meals, Snacks, Desert, Drinks.


Just bring your child with a water bottle. 

The menu is agreed upon with the children. Children are encouraged to sit at the table for their breakfast and lunch. Light tea and snacks are optional for them.


Breakfast 8am to 8:45am 

Lunch is from 12 pm to 1 pm 

Light Tea is from 4 pm to 5 pm

Please avoid coming to collect your child during these times.


Permanent and Shift Members:

Outings (excluding if booked as an extra session)

Parents attending Ad Hoc sessions must contribute to the outings if they wish for their child to participate.

How will you teach my child?

We plan for the children’s weekly experience with them, and we do not use formal ways of teaching. Children are at our club to have fun as they develop key skills needed in life. We promote British Values and focus on life skills. We help them explore their abilities and develop new interests as they play.


We don’t ask children to do homework given at school as we want them to explore what we offer them and participate in our planned activities. If parents prefer, we have a quiet area where their children can sit to do homework. However, we do not offer support for this.


If you wish for your child to have formal lessons, for example, to prepare them for SATs or GCSE, we can offer online Maths and English lessons delivered by qualified teachers.  The cost is £40 per 1-hour lesson per child, and classes can be taken online from home or at our club.


Optional 1-to-1 guitar and piano lessons are available at an additional charge. 

This can be taken online or face to-face at our club or home and is delivered by a qualified teacher. 

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My child has additional needs, can s/he attend?

Yes! 


Our club is open to all children, and we assess each child’s needs to ensure we can meet them. We celebrate our differences.


If we find out that we cannot meet a child’s needs fully and effectively, we will discuss this with parents and investigate outside support or alternative options.

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